Client Experience

Who We ServeAccess and CommunicationClient Concerns AddressedFAQs

 

Who We Serve

While there is no absolute criteria, Column Capital serves high net worth individuals and families that share many of the following characteristics:

  • Clients desire a long-term relationship with a trusted, independent advisor that does not sell products.
  • Our clients appreciate an advisor that can provide advice and solutions which are integrated with your overall financial plan in addition to investment management.
  • Our clients are high net worth individuals and families (i.e., retirees, corporate executives, physicians, lawyers, business owners, professional athletes).
  • Most clients have a net worth ranging from $2 – $25 million
  • Our minimum investment relationship is generally $500,000 if you are still actively accumulating or $1 million if retired.

 

Access and Communication

  • Regular meetings and proactive follow up are part of our standard client service model. We strive to develop a long-term relationship with each client, and to help our clients meet their financial goals. We prepare analyses for review at each meeting or call, depending on each client’s issues and concerns. We are focused on providing the highest quality client service, and we recognize the importance of implementation and frequent follow up.
  • Two professionals (Lead Advisor and Advisor 2) are assigned to each client relationship to assure the highest quality client service, including proactive follow up and prompt responses to any client questions or concerns.
  • Meeting Summary letters and Action Plans are normally prepared after each meeting, so that we are all working together to address any issues and address the client’s goals and objectives. The action plan is reviewed and updated at the next meeting to measure the progress.
  • We provide coordination with your attorney and outside advisors to assure consistent implementation and prompt follow up, and to make sure nothing falls through the cracks.
  • We prepare an annual “Year in Review” to summarize the accomplishments over the last year and plan for areas to address in the coming year.

 

Client Concerns Addressed

  • No clear plan for retirement, wealth transfer, or other important goals
  • Too little time
  • Investment returns are inadequate for goals or the risks taken
  • Paying too much in taxes
  • Current advisor is not responsive or meeting their needs

 

Frequently Asked Questions

What type of investments do you select for client portfolios?
We generally recommend a wide variety of investments across multiple asset classes in portfolios. Diversification and lower volatility are goals that can be achieved through proper portfolio structure. Client portfolios may include separate account money managers, mutual funds, ETFs, and other types of securities.
How often do you review client portfolios?

Client portfolios are reviewed at least quarterly for compliance with each client’s stated investment policy statement. Advisors also review portfolios throughout the quarter as necessary through our consolidated reporting system that is updated daily.

How is Column Capital regulated, and have you ever been disciplined for any unlawful or unethical activity?
Column Capital Advisors is an investment advisor registered with the Securities and Exchange Commission. You may obtain a copy of our Form ADV registration by clicking on the link at the bottom of the page. There has never been a disciplinary action against the firm or any of its advisors.
What types of insurance and protection are available for my investment accounts?

Brokerage accounts are protected by the Securities Investor Protection Corporation (SIPC) for securities and cash in the event of broker-dealer failure. This protection does not cover fluctuations in or losses related to the market value of your securities. The SIPC provides up to $500,000 of protection for clients’ accounts held in each separate capacity such as joint tenant or sole owner, with a limit of $100,000 for claims of uninvested cash balances. More information about SIPC coverage is available at www.sipc.org. In addition, most custodians carry an additional amount of insurance protection.

What custodians do you use for client accounts?

While our clients may use any custodian of choice, we recommend Schwab Institutional for most clients. We have worked with Schwab for many years and have been very satisfied with their organization and level of service.

How will you work with my attorney, insurance agent, and other advisors?

We will help you assess your current needs and complement what is being provided by other advisors. We do not draft legal documents or sell insurance products. However, we do provide planning and an objective viewpoint in these areas to help our clients through the complex issues that they face. Our clients appreciate a team approach and feel they can make better decisions when they have consensus among their advisors.

Do you have a minimum fee?

Our firm is committed to providing a high level of service and maintaining a select number of clients. As a result, our client minimum fee is normally $10,000. While there can be exceptions to this minimum, we only accept client relationships where we feel we can provide significant value and be compensated accordingly.

How quickly do you invest client portfolios?

Client portfolios can generally be invested using two different methods: Lump Sum and Dollar Cost Averaging. Investing the portfolio at one specific time reduces transaction costs and is generally recommended for a lump sum. Dollar cost averaging is a technique designed to reduce market risk through the systematic purchase of securities at predetermined intervals and set amounts. Your advisor will evaluate your personal situation and recommend a strategy that meets your needs.